Privacy policy

This Privacy Policy applies to House of Indah

House of Indah is a  (OPC) Private Limited Company that recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect, record, use and preserve on houseofindah.in and other offline sources. User can be identified as any identity who engages on our website by merely visiting it itself (each, a ‘User’). This Privacy Policy applies to current and former visitors on our website and to our online and offline customers. By visiting and/or using our website, you agree to the below mentioned Privacy Policy.

This Company is doing business as “House of Indah” and is owned by Anjali Srivastava at , Gomti Nagar, Lucknow- 226010.

Information we collect

Contact information. We might collect certain personal identifiable information including but not be limited to your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

Users may, however, visit our Site Anonymously- We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information- We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information, such as the operating system and the Internet service providers’ utilized and other similar information.

Payment and billing information. We might collect your billing name, billing address and payment method when you make a purchase. We NEVER collect your credit card number or debit/credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner, Razorpay (‘Third Party’).

Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to the Company.

We collect information in different ways.

We collect information directly from you. We collect information directly from you when you register on our website and/or make a purchase. We also collect information if you post a comment on our websites or ask us a question through phone or email or via our chat support, if provided and also via registration on our newsletters.

We collect information from you passively. We use tracking tools like Google Analytics, browser cache and Cookies (as defined in the Cookie Policy section of this Site) and web beacons for collecting information about your usage of our website.

We get information about you from third parties. For instance, if you use an integrated social media feature on our websites like Instagram or Facebook, etc. (‘Social Media Platforms’) then this party may provide us access to your user handle information and may include your name and email address.

How is the information used by us?

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your registration on our website, payment or confirmation of orders and related details.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better based on the observations and records. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our Company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you make a purchase or we enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account purchases.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

We will share information with the collaborations. We share your information with collaborators alnd other parties responsible for fulfilling the purchase obligation. The collaborators and other parties may use the information we give them as described in their privacy policies.

We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events or collaborations. Our partners use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please follow the communication protocols as provided at the end of this Site with reference to ‘Unsubscribe’). It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Deletion of your information

If You wish to have the Personal Information that You have provided to us deleted, You can always do so by sending a request to us on the e-mail id of our Customer Services department provided at the bottom of this page. You may note that deletion of certain Personal Information may lead to cancellation of your registration with the Website and your access to certain features of the Website.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Updates to this policy

This Privacy Policy was last updated on 10/3/2023. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website. Cookies may be either "persistent" cookies or "session" cookies. Company does not use cookies to save Personal Information for outside uses.

We have implemented Google Analytics features based on Display Advertising (Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting). Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third- party cookies together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.

Phishing

Identity theft and the practice currently known as "phishing" are of great concern to Company. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

Governing Law and Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.